Journal article
Measuring Expertise Learning Rates for Nonrepetitive Project Work
American Journal of Management, v 22(1), pp 46-56
01 Jan 2022
Abstract
Research on learning has largely centered around workers repeatedly performing a specific set of tasks. However, in service functions like management consulting, jobs are seldom repetitive. Nevertheless, expertise is acquired with practice. This paper proposes a model to quantify learning when a consistent methodology is applied to a wide variety of projects, and introduces an associated 'expertise learning rate '. The model is illustrated using panel data tracking 56 newly trained process improvement project leaders completing 233 projects over five years. Applications where trained personnel must work on nonrepetitive jobs or projects are common in services, e.g., insurance claims settlement, cost estimation in construction, and tax return preparation in accounting.
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Details
- Title
- Measuring Expertise Learning Rates for Nonrepetitive Project Work
- Creators
- Edward ArnheiterVenkat Venkateswaran
- Publication Details
- American Journal of Management, v 22(1), pp 46-56
- Publisher
- North American Business Press
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Decision Sciences (and Management Information Systems)
- Other Identifier
- 991019551793104721