Journal article
Measuring service quality at yale university’s libraries
The Journal of academic librarianship, v 26(4), pp 259-273
2000
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
This article examines a new approach to measuring service quality, one that produces findings useful for local planning and decision making. It also differentiates between service quality and satisfaction and points the direction for further research.
Metrics
Details
- Title
- Measuring service quality at yale university’s libraries
- Creators
- Danuta A Nitecki - Danuta A. Nitecki is Associate University Librarian, Yale University Libraries, Box 208240, New Haven, Connecticut 06520-8240USAPeter Hernon - Peter Hernon, Professor, Simmons College, Graduate School of Library and Information Science, 300 The Fenway, Boston, MassachusettsUSA
- Publication Details
- The Journal of academic librarianship, v 26(4), pp 259-273
- Publisher
- Elsevier
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- DUL Administrative Services
- Web of Science ID
- WOS:000088683100005
- Scopus ID
- 2-s2.0-0001398344
- Other Identifier
- 991014982203904721
UN Sustainable Development Goals (SDGs)
This publication has contributed to the advancement of the following goals:
Source: SDGs in the Output
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Information Science & Library Science