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Raising Awareness of Mistreatment Policies and Reporting Procedures Using a Novel Medical Student Mobile Application
Journal article   Open access   Peer reviewed

Raising Awareness of Mistreatment Policies and Reporting Procedures Using a Novel Medical Student Mobile Application

Seema Baranwal, Stacy B Ellen, Carolyn Giordano, Igor Los, Arnold J Smolen and Bisan Salhi
Journal of general internal medicine : JGIM, v 40, pp 294-298
22 Jul 2024
DOI: https://doi.org/10.1007/s11606-024-08948-8
Featured in Collection :   Research Supported by Drexel Libraries' OA Programs
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https://doi.org/10.1007/s11606-024-08948-8View
Published, Version of Record (VoR)Open Access via Drexel Libraries Read and Publish Program 2024CC BY V4.0,  Open

Abstract

Background Reports of mistreatment are an important first step to improving medical students’ learning environment. Students may not report mistreatment due to a lack of awareness of institutional policies, reporting procedures, or for fear of reprisal. Aim We sought to determine if a medical school cross-platform mobile application (app) could be used to improve students’ awareness of mistreatment policies and procedures. Setting and Participants Participants in this intervention included Drexel University College of Medicine (DUCOM) medical students, faculty, and Student Affairs Deans. Program Description We created the DUCOMpass© app to make mistreatment policies and procedures more readily available and to ease mistreatment reporting for medical students. Program Evaluation To determine the efficacy of the app at raising mistreatment awareness, we analyzed our institutional Graduation Questionnaire data before and after the introduction of the app (from 2016 to 2023) as compared with the national average. We verified our students’ self-reported data with app usage data. Discussion To our knowledge, this is the first instance of a medical school mobile app being implemented to successfully address medical student mistreatment awareness and reporting. We found that reaching students in a familiar and easily accessible mode(s) of communication is a catalyst for lasting change.

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Health Care Sciences & Services
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