Journal article
Service Quality: A Concept not Fully Explored
Library trends, Vol.49(4), pp.687-778
2001
Abstract
Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW)
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Details
- Title
- Service Quality: A Concept not Fully Explored
- Creators
- Peter HernonDanuta A Nitecki
- Publication Details
- Library trends, Vol.49(4), pp.687-778
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Drexel University Libraries
- Identifiers
- 991014982301404721