Journal article
Strategies for conducting situated studies of technology use in hospitals
Cognition, technology & work, v 17(4), pp 489-502
01 Nov 2015
Abstract
Ethnographic methods are widely used for understanding situated practices with technology. When authors present their data gathering methods, they almost invariably focus on the bare essentials. These enable the reader to comprehend what was done, but leave the impression that setting up and conducting the study was straightforward. Text books present generic advice, but rarely focus on specific study contexts. In this paper, we focus on lessons learnt by non-clinical researchers studying technology use in hospitals: gaining access; developing good relations with clinicians and patients; being outsiders in healthcare settings; and managing the cultural divide between technology human factors and clinical practice. Drawing on case studies across various hospital settings, we present a repertoire of ways of working with people and technologies in these settings. These include engaging clinicians and patients effectively, taking an iterative approach to data gathering and being responsive to the demands and opportunities provided by the situation. The main contribution of this paper is to make visible many of the lessons we have learnt in conducting technology studies in healthcare, using these lessons to present strategies that other researchers can take up.
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Details
- Title
- Strategies for conducting situated studies of technology use in hospitals
- Creators
- Ann Blandford - University College LondonErik Berndt - University College LondonKen Catchpole - Cedars-Sinai Medical CenterDominic Furniss - University College LondonAstrid Mayer - The Royal Free HospitalHelena Mentis - University of Maryland, Baltimore CountyAisling Ann O'Kane - UCL, UCL Interact Ctr, London WC1E 6BT, EnglandTom Owen - Swansea UniversityAtish Rajkomar - University College LondonRebecca Randell - University of Leeds
- Publication Details
- Cognition, technology & work, v 17(4), pp 489-502
- Publisher
- Springer Nature
- Number of pages
- 14
- Grant note
- EP/G059063/1 / Engineering and Physical Sciences Research Council (EPSRC); UK Research & Innovation (UKRI); Engineering & Physical Sciences Research Council (EPSRC) EP/G059063/1 / EPSRC; UK Research & Innovation (UKRI); Engineering & Physical Sciences Research Council (EPSRC) EP/G059063/1 / Engineering and Physical Sciences Research Council; UK Research & Innovation (UKRI); Engineering & Physical Sciences Research Council (EPSRC) W81XWH-10-1-1039 / Department of Defense; United States Department of Defense MR/K006584/1 / Medical Research Council; UK Research & Innovation (UKRI); Medical Research Council UK (MRC); European Commission
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Information Science (Informatics)
- Web of Science ID
- WOS:000361487000002
- Scopus ID
- 2-s2.0-84942200309
- Other Identifier
- 991021916801704721
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- International collaboration
- Web of Science research areas
- Engineering, Industrial
- Ergonomics