Journal article
Technology planning in the hotel industry*
TOURISM MANAGEMENT PERSPECTIVES, v 44, 101018
Oct 2022
Abstract
The hospitality industry has turned to technology as a strategic weapon to improve operational efficiency, boost competitive edge, improve service quality, support employees, and maintain guest relationships. Hence, this paper is about technology planning in the hotel industry. We propose a prescriptive methodology to strategically select technologies which best serve the hotel. Based on LDA, HITS, and PageRank algorithms, we construct a network connecting hotel selection criteria, activities, and technologies. The results present the technol-ogies' rankings based on the HITS or PageRank weights, utilizing a network analysis. Considering the technol-ogies' costs and the hotel's budget, we formulate an optimization model using the Knapsack problem. We demonstrate how our methodology can be applied to plan technology investments in a hotel with a numerical example.
Metrics
Details
- Title
- Technology planning in the hotel industry*
- Publication Details
- TOURISM MANAGEMENT PERSPECTIVES, v 44, 101018
- Publisher
- ELSEVIER; AMSTERDAM
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Drexel University
- Web of Science ID
- WOS:000875625300004
- Scopus ID
- 2-s2.0-85139627162
- Other Identifier
- 991021861198704721
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Hospitality, Leisure, Sport & Tourism
- Management