Journal article
The Dynamics of Sensemaking, Knowledge, and Expertise in Collaborative, Boundary-Spanning Design
Journal of computer-mediated communication, v 10(4)
01 Jul 2005
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
This ethnographic study investigates how a project group deals with the contradiction between distributed knowledge in boundary-spanning collaborative processes and the expectation that software systems will provide unified, codified knowledge. Group and individual activities were observed over a period of 18 months, to examine the ways knowledge was presented, recognized, shared, or otherwise managed during joint design of business process and IT systems change. The study explores how knowledge and expertise were translated across organizational boundaries, and identifies four stages in the development of group understanding of how to manage sensemaking and expertise across knowledge boundaries: focus on defining shared goals; acknowledging and sharing tacit knowledge about organizational practice; identifying external influences; and explicit knowledge generation.
Metrics
Details
- Title
- The Dynamics of Sensemaking, Knowledge, and Expertise in Collaborative, Boundary-Spanning Design
- Creators
- Susan Gasson - Drexel University
- Publication Details
- Journal of computer-mediated communication, v 10(4)
- Publisher
- Wiley
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- [Retired Faculty]
- Web of Science ID
- WOS:000237112400014
- Scopus ID
- 2-s2.0-24144457549
- Other Identifier
- 991019170393204721
UN Sustainable Development Goals (SDGs)
This publication has contributed to the advancement of the following goals:
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Web of Science research areas
- Communication
- Information Science & Library Science