Journal article
The Reality of User-Centered Design
Journal of organizational and end user computing, v 11(4), pp 5-15
01 Oct 1999
Abstract
It has been suggested that user-centered design approaches may be the key to matching the development of organizational information systems to a firm’s business and work requirements. The information systems literature on this topic centers upon methods to support user-centered system development: such approaches assume that the participation of relevant stakeholders will ensure an appropriate design outcome. The reality of this assumption is examined through an interpretive case study. The project team and system development approach were structured around the use of user-centered design methods, yet the initiative failed because of the poor integration of users’ interests. It is concluded that the failure mechanisms observed may be general to most information systems projects: issues more fundamental than the employment of a particular methodology need to be addressed, to achieve usercentered organizational information systems.
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27 citations in Scopus
Details
- Title
- The Reality of User-Centered Design
- Creators
- Susan Gasson - Binghamton University
- Publication Details
- Journal of organizational and end user computing, v 11(4), pp 5-15
- Number of pages
- 11
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- [Retired Faculty]
- Scopus ID
- 2-s2.0-0345760483
- Other Identifier
- 991019292228004721