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The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment
Journal article   Open access   Peer reviewed

The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment

S Sen, C B Bhattacharya and D Korschun
Journal of the Academy of Marketing Science, v 34(2)
Apr 2006
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https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2333472_code333677.pdf?abstractid=2333472&mirid=1&type=2View
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Abstract

Business Business & Economics Social Sciences
This research relied on afield experiment involving a real-world instance of corporate philanthropy to shed light on both the scope and limitations of the strategic returns to corporate social responsibility (CSR). In particular, the authors demonstrate that the impact of CSR in the real world is not only less pervasive than has been previously acknowledged but also more multifaceted than has been previously conceptualized. The findings indicated that contingent on CSR awareness, which was rather low, stakeholders did react positively to the focal company not only in the consumption domain but in the employment and investment domains as well. Stakeholder attributions regarding the genuineness of the company's motives moderated these effects.

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Collaboration types
Domestic collaboration
Web of Science research areas
Business
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