Journal article
To act out, to withdraw, or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity
Human relations (New York), v 66(7), pp 925-950
01 Jul 2013
Abstract
We extend the deontic model of justice (Folger, 1998, 2001) by arguing that not all employees respond to third-party injustices by experiencing an eye-for-an-eye retributive response; rather, some employees respond in ways that are higher in moral acceptance (e.g. increasing turnover intentions, engaging in constructive resistance). We predict that the positive relationship between supervisor abuse of customers and organizational deviance is weaker when employees are high in moral identity. In contrast, we hypothesize that the relationships between supervisor abuse of customers and turnover intentions and constructive resistance are more strongly positive when employees are high in moral identity. Regression results from two field studies (N = 222 and N = 199, respectively) provide general support for our theoretical model.
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Details
- Title
- To act out, to withdraw, or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity
- Creators
- Rebecca L. Greenbaum - Oklahoma State University Oklahoma CityMary Bardes Mawritz - Drexel UniversityDavid M. Mayer - University of Michigan–Ann ArborManuela Priesemuth - Wilfrid Laurier University
- Publication Details
- Human relations (New York), v 66(7), pp 925-950
- Publisher
- Sage
- Number of pages
- 26
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Management
- Web of Science ID
- WOS:000321214700003
- Scopus ID
- 2-s2.0-84879741186
- Other Identifier
- 991021879760104721
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- International collaboration
- Web of Science research areas
- Management
- Social Sciences, Interdisciplinary