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Understanding Delay Awareness and Mitigation Mechanisms through an Iterative Design and Evaluation of a Prototype Alert System for Complex Teamwork
Journal article   Open access   Peer reviewed

Understanding Delay Awareness and Mitigation Mechanisms through an Iterative Design and Evaluation of a Prototype Alert System for Complex Teamwork

Katherine A. Zellner, Aleksandra Sarcevic, Megan A. Krensta, Travis M. Sullivan and Randall S. Burd
Proceedings of the ACM on human-computer interaction, v 7(CSCW2), 260
04 Oct 2023
DOI: https://doi.org/10.1145/3610051
url
https://doi.org/10.1016/j.bandl.2011.02.005View
Published, Version of Record (VoR)Maybe Open Access (Publisher Bronze),  Open

Abstract

Collaborative and social computing Empirical studies in collaborative and social computing Human-centered computing
Almost half of the preventable deaths in emergency care can be associated with a medical delay. Understanding how clinicians experience delays can lead to improved alert designs to increase delay awareness and mitigation. In this paper, we present the findings from an iterative user-centered design process involving 48 clinicians to develop a prototype alert system for supporting delay awareness in complex medical teamwork such as trauma resuscitation. We used semi-structured interviews and card-sorting workshops to identify the most common delays and elicit design requirements for the prototype alert system. We then conducted a survey to refine the alert designs, followed by near-live, video-guided simulations to investigate clinicians' reactions to the alerts. We contribute to CSCW by designing a prototype alert system to support delay awareness in time-critical, complex teamwork and identifying four mechanisms through which teams mitigate delays.

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4 citations in Scopus

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