Journal article
Understanding Patient Information Needs About Their Clinical Laboratory Results: A Study of Social Q&A Site
Studies in health technology and informatics, v 264, pp 1403-1407
21 Aug 2019
PMID: 31438157
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Clinical data, such as laboratory test results, is increasingly being made available to patients through patient portals. However, patients often have difficulties understanding and acting upon the clinical data presented in portals. As such, many turn to online resources to fill their knowledge gaps and obtain actionable advice. In this work, we present a content analysis of the questions posted in a major social Q&A site to characterize lay people's general information needs concerning laboratory test results and to inform the design of patient portals for supporting patients' understanding of clinical data. We identified 15 information needs related to laboratory test results, and clustered them under four themes: understanding the results of lab test, interpreting doctor's diagnosis, learning about lab tests, and consulting the next steps. We draw on our findings to discuss design opportunities for supporting the understanding of laboratory results.
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Details
- Title
- Understanding Patient Information Needs About Their Clinical Laboratory Results: A Study of Social Q&A Site
- Creators
- Zhan Zhang - Department of Information Technology, Pace University, New York, NY, USAYu Lu - Department of Information Technology, Pace University, New York, NY, USAYubo Kou - School of Information, Florida State University, Tallahassee, Florida, USADanny T Y Wu - Department of Biomedical Informatics, University of Cincinnati, Cincinnati, OH, USAJina Huh-Yoo - Department of Media and Information, Michigan State University, East Lansing, MI, USAZhe He - School of Information, Florida State University, Tallahassee, Florida, USA
- Publication Details
- Studies in health technology and informatics, v 264, pp 1403-1407
- Publisher
- IOS Press; Netherlands
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Information Science
- Web of Science ID
- WOS:000569653400283
- Scopus ID
- 2-s2.0-85071454875
- Other Identifier
- 991014976824104721
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- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Computer Science, Interdisciplinary Applications
- Health Care Sciences & Services
- Medical Informatics