Journal article
Variations in Patient Satisfaction Scores Between HCAHPS and a Novel Orthopedic Practice-Specific Survey
American journal of medical quality, v 36(2), pp 103-109
01 Mar 2021
PMID: 32452696
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Performance on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey can affect up to 33% of a physician's reimbursement from the Centers for Medicare & Medicaid Services. At this pseudo-private orthopedic practice, the authors characterized how physicians often achieve drastically different scores between HCAHPS and an Internal Patient Satisfaction Questionnaire (IPSQ). Eighteen physicians were ranked separately according to percentage of top-box scores on HCAHPS and IPSQ. There was an inverse relationship between physician rank for the 2 surveys according to Spearman correlation coefficient (rho = -0.36, P = .15). Qualitative subanalysis indicated that although "physician interaction" was the most common reason for negative comments on HCAHPS, "ancillary staff" and "workflow" concerns were common on IPSQ. The outpatient setting remains a critical component in achieving high-quality orthopedic care. Consequently, HCAHPS alone may not be a sufficient indicator of patient satisfaction for orthopedic and other subspecialty practices.
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Details
- Title
- Variations in Patient Satisfaction Scores Between HCAHPS and a Novel Orthopedic Practice-Specific Survey
- Creators
- Michael Chang - Rothman InstituteGlenn S. Russo - Quinnipiac UniversityJose A. Canseco - Rothman InstituteKristen Nicholson - Rothman InstituteRishi Sharma - Drexel UniversityJacqueline Koomson - Drexel UniversityAlexander R. Vaccaro - Thomas Jefferson Univ, Rothman Orthopaed Inst, Philadelphia, PA 19107 USA
- Publication Details
- American journal of medical quality, v 36(2), pp 103-109
- Publisher
- Lippincott Williams & Wilkins
- Number of pages
- 7
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- College of Medicine
- Web of Science ID
- WOS:000536050600001
- Scopus ID
- 2-s2.0-85085377198
- Other Identifier
- 991021860662004721
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- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Health Care Sciences & Services