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Accepted (AM)Open Access (License Unspecified), Open
Journal article
What would help low-income families? Results from a North American survey of 2-1-1 helpline professionals
Journal of child health care, v 22(4), pp 670-683
01 Dec 2018
PMID: 29788775
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Almost half of young American children live in low-income families, many with unmet needs that negatively impact health and life outcomes. Understanding which needs, proactively addressed, would most improve their lives would allow maternal and child health practitioners and social service providers to generate collaborative solutions with the potential to affect health in childhood and throughout the life course. 2-1-1 referral helplines respond to over 16 million inquiries annually, including millions of low-income parents seeking resources. Because 2-1-1 staff members understand the availability of community resources, we conducted an online survey to determine which solutions staff believed held most potential to improve the lives of children in low-income families. Information and referral specialists, resource managers, and call center directors (N = 471) from 44 states, Puerto Rico, and Canada ranked the needs of 2-1-1 callers with children based on which needs, if addressed, would help families most. Childcare (32%), parenting (29%), and child health/health care (23%) were rated most important. Across all childcare dimensions (e.g. quality affordable care, special needs care), over half of the respondents rated community resources inadequate. Findings will help practitioners develop screeners for needs assessment, prioritize resource referrals, and advocate for community resource development.
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Details
- Title
- What would help low-income families? Results from a North American survey of 2-1-1 helpline professionals
- Creators
- Tess Thompson - Washington University in St. LouisAnne M. Roux - Drexel UniversityPatricia L. Kohl - Washington University in St. LouisSonia Boyum - Washington University in St. LouisMatthew W. Kreuter - Washington University in St. Louis
- Publication Details
- Journal of child health care, v 22(4), pp 670-683
- Publisher
- Sage
- Number of pages
- 14
- Grant note
- P50CA095815 / NATIONAL CANCER INSTITUTE; United States Department of Health & Human Services; National Institutes of Health (NIH) - USA; NIH National Cancer Institute (NCI) P50 CA095815 / NCI; United States Department of Health & Human Services; National Institutes of Health (NIH) - USA; NIH National Cancer Institute (NCI)
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- A.J. Drexel Autism Institute
- Web of Science ID
- WOS:000453452600013
- Scopus ID
- 2-s2.0-85047412559
- Other Identifier
- 991019168613204721
UN Sustainable Development Goals (SDGs)
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InCites Highlights
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- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Nursing
- Pediatrics