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Youths' Usage of an Informal Chatting Tool in an After-school 3D Print Shop
Journal article   Open access   Peer reviewed

Youths' Usage of an Informal Chatting Tool in an After-school 3D Print Shop

William Easley, Amy Hurst, Helena M. Mentis and Foad Hamidi
Proceedings of the ACM on human-computer interaction, v 7(CSCW1), pp 1-20
16 Apr 2023
DOI: https://doi.org/10.1145/3579594
url
http://hdl.handle.net/11603/28011View
Published, Version of Record (VoR)Open Access (License Unspecified),  Open

Abstract

Collaborative and social computing Empirical studies in collaborative and social computing Human-centered computing
Digital technological advancements have been a driving force in the continued evolution of the modern workplace. One notable change is an increased reliance on informal chatting tools in support of both distributed and co-located work. However, while researchers have recognized the growing prominence of these tools in work, little is known about how to best support youth who have grown up with access to interconnected technologies in acquiring and practicing the relevant skills needed to effectively communicate using these tools. In this study, we studied youth's utilization of Slack, a popular workplace chatting tool, in an after-school 3D print shop. Using in-depth semi-structured interviews, we uncovered the factors that supported or hindered youth employees' Slack use in a technical work context. This work offers implications for how to design youth workplace communication and coordination protocols that support the needs of this population.

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2 citations in Scopus

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