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Social exchange theory: where is trust?
The Routledge Companion to Trust
01 Jan 2018
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Social exchange theory is one of the most influential conceptual frameworks for understanding behaviour in organizations (Cropanzano & Mitchell, 2005) and a dominant theoretical framework to understanding the employee-organization relationship (Coyle-Shapiro & Conway, 2004). The versatility of its explanatory power reaches beyond the employee-organization relationship to include leadership (Liden, Sparrowe & Wayne, 1997), organizational justice (Colquitt, Scott, Rodell, Long, Zapata, Conlon & Wesson, 2013; Rupp, Shao, Jones & Liao, 2014), workplace exclusion (Scott, Restubog & Zagenczyk, 2013) and the impact of the Dark Triad (machiavellianism, narcissism and psychopathy) on work behaviour (O’Boyle, Forsyth, Banks & McDaniel, 2012). A common although not exclusive focus of social exchange theory is to understand relationships, underpinning mechanisms and associated outcomes. In this chapter, we highlight the role of trust in social exchange relationships as it applies to the employee-organization relationship (EOR).
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18 citations in Scopus
Details
- Title
- Social exchange theory: where is trust?
- Creators
- Jacqueline A. M. Coyle-Shapiro - University of South Australia Business SchoolMarjo-Riitta Diehl - EBS Business SchoolDaniel L Van Knippenberg - Management
- Publication Details
- The Routledge Companion to Trust
- Publisher
- UK : Routledge
- Resource Type
- Other
- Language
- English
- Academic Unit
- Management
- Web of Science ID
- WOS:000461244200041
- Scopus ID
- 2-s2.0-85050053246
- Other Identifier
- 991019174912304721
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- Web of Science research areas
- Social Sciences, Interdisciplinary