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Preprint (Author's original)arXiv.org - Non-exclusive license to distribute, Open
Preprint
Identifying the Barriers to Human-Centered Design in the Workplace: Perspectives from UX Professionals
09 Dec 2024
Abstract
Human-centered design, a theoretical ideal, is sometimes compromised in
industry practice. Technology firms juggle competing priorities, such as
adopting new technologies and generating shareholder returns, which may
conflict with human-centered design values. This study sought to identify the
types of workplace situations that present barriers for human-centered design,
going beyond the views and behaviors of individual professionals. Q methodology
was used to analyze the experiences of 14 UX professionals based in the United
States. Five factors were identified, representing workplace situations in
which human-centered design is inhibited, despite the involvement of UX
professionals: Single-Minded Arrogance, Competing Visions, Moving Fast and
Breaking Things, Pragmatically Getting By, and Sidestepping Responsibility.
Underpinning these five factors are the dimensions of speed and clarity of
vision. This paper demonstrates connections between the literature on UX ethics
and human-centered design practice, and its findings point toward opportunities
for education and intervention to better enable human-centered and ethical
design in practice.
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Details
- Title
- Identifying the Barriers to Human-Centered Design in the Workplace: Perspectives from UX Professionals
- Creators
- Tim Gorichanaz
- Resource Type
- Preprint
- Language
- English
- Academic Unit
- Information Science
- Other Identifier
- 991021985102104721