Conference proceeding
Client/server processing architectures and task fit: a service organization perspective
Proceedings of the Thirtieth Hawaii International Conference on System Sciences, v 3, pp 88-93 vol.3
1997
Abstract
The 1990s are witnessing the rapid growth of the service industry. Service organizations are attempting to empower their workers with use client/server (C/S) systems. For an organization to benefit from the C/S model, however, it should ensure that its C/S processing architecture matches its information needs. This study examines the information requirements of a service organization in terms of the customer-contact dimension. This dimension can range from high contact to low contact. These two environments differ in terms of task uncertainty. This study proposes that, for an organization's C/S system to be effective, the task uncertainty which it is designed for should fit the C/S processing architectures. The results indicate that an appropriate fit between task uncertainty and C/S processing architectures is indeed an important determinant of C/S effectiveness.
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1 citations in Scopus
Details
- Title
- Client/server processing architectures and task fit: a service organization perspective
- Creators
- M Anandarajan - St. Joseph's CollegeB Arinze - Drexel University
- Publication Details
- Proceedings of the Thirtieth Hawaii International Conference on System Sciences, v 3, pp 88-93 vol.3
- Publisher
- IEEE
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Decision Sciences (and Management Information Systems)
- Scopus ID
- 2-s2.0-0031379909
- Other Identifier
- 991019182652904721